Privacy Policy
LAST UPDATED:
Wednesday, May 28, 2025 at 21:00
Frozen Lake Software, LLC and its subsidiaries (“we”, “us” or “our”) respects your privacy. Please carefully read this Privacy Policy as it explains how we collect and handle personal and non-personal data (“data”) in connection with our products and services.
Data Collection
When you access our website, use any of our products or services, play any of our (published or unpublished) game or connect with us via email, SNS or other various contact points, you may directly or indirectly provide us personal and non-personal data. All data we explicitly ask you to provide us—including, but not limited to, name, email address, hardware and software information, specific details of your inquiry or feedback—is not shared with or sold to third-party companies.
All other data is managed and maintained by the gaming and non-gaming platforms you utilize. We may access the data these platforms provide for the purposes described on the next section. For details on how these platforms collect, use, store and protect your data, please refer to their privacy policies. Here is a non-exhaustive list:
Data Use
Your data is only accessed and used for the following purposes:
When you explicitly request us:
To respond to your inquiries and technical support requests.
To notify you about our game discounts, promos, news and updates.
To provide you with our products and services.
To improve our products and services.
To comply with legal obligations and legitimate interests.
Data Sharing
Unless required by law, we do not share your data to third party companies. We do not sell them either.
Data Security
We take reasonable measures to protect any data we may access through the various gaming and non-gaming platforms’ analytics tools. However, we do not actively collect or store these data outside these platforms, we primarily rely on their security practices to safeguard your data.
Children’s Data
We do not knowingly collect or process data from children. Regarding the erasure and destruction of their children’s data that may have been collected or stored my us without our knowledge, parents or guardians may contact us using the contact information provided at the end of this privacy policy.
Customers’ Rights
You have the following rights regarding your data that we may have:
Right to access - You can request a copy of your data and ask us regarding its use.
Right to update - You can request us to update your outdated or inaccurate data.
Right to delete - You can request us to erase and destroy your data, unless we are legally obligated not to do so.
Right to restrict - You can request us to restrict the use of your data.
Right to object - You can request us to suspend our handling of your data.
Changes to this Policy
Frozen Lake Software reserves the right to make changes in or to update this Privacy Policy at any time. We encourage you to review this policy periodically to stay informed about the protection of your data.
Contact Us
If you have any questions, concerns or comments about this Privacy Policy, please contact us via email at dpo@frozenlakesoftware.com